Your IT Department:
Manages, Monitors and Maintains Your IT Investment

Proactive Solutions for Your IT Systems

You’ve invested significant resources in your systems infrastructure. But if you don’t manage, monitor and maintain your IT environment, you’re not going to get the ROI you need to be successful. Citara will create a Managed Services plan that’s right for your company’s environment. Whether you need us to provide additional support and resources for your in-house IT staff or want us to “handle it all” as Your IT Department, we’ve got you covered.

Citara’s Managed Services program is usually invisible—it won’t get in the way of your day-to-day operations. You could even forget about it altogether—we’ll still have you covered in case something goes awry.

Protect your IT investment with a bundled Managed Services contract—or a customized service package—that includes:

Want to learn more about how our Managed Services helped one client manage and protect their IT investment? Read their Managed Services case study.

Let Your IT Department Monitor Your Critical Systems

Your business systems require constant monitoring to ensure they are:

  • Operating at top efficiency
  • Problem-free
  • Handling your current—and projected—needs

Citara Systems offers best-in-class monitoring of all key components of your IT environment. Here are just a few of the systems we’ve monitored for our clients:

  • Servers: system-level; applications; custom services; Event Logs; response times; CPU, memory, disk utilization; and more.
  • WAN: routers; switches; critical ports; mapping; bandwidth allocation; network availability; current/future allocation requirements.
  • Exchange Server: all aspects of your Exchange Server.
  • SQL Server: all aspects of your SQL Server.

With comprehensive monitoring procedures in place, Citara can identify and correct potential trouble spots before they become major problems and be proactive in recommending and implementing upgrades or changes.

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Let Your IT Department Host Your Email

As more and more companies migrate to MS Exchange, it’s important to have the right systems in place to support it. We have partnered with best-in-class vendors who specialize in quality hosting services that include MS Exchange and MS Outlook combinations, as well as POP3. With Citara managing your email server, you don’t need to worry about things like licensing costs, server facilities, redundancy, or ensuring a stable power supply.

Of course, depending on your company’s needs, you may opt for basic email service. We can help you manage and maintain that as well.

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Let Your IT Department Protect Your Systems from Intrusions

At Citara Systems, we can provide firewalls and Internet security that will protect the integrity of your systems and sensitive data. The capital outlay is small, and you can be sure that your firewall and Internet security safeguards are being updated with recommended patches and upgraded on a regular basis. We’ll make sure your systems are protected against:

  • Intrusions
  • Viruses
  • Spyware/Malware
  • Spam

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Let Your IT Department Provide Internet Vaulting

Nothing can slow a business down more than a system failure or crashed hard drive. In today’s world, a secure online backup system is not a luxury—it’s a necessary component of any business plan. Internet vaulting can ensure that you are up and running within hours—often minutes—after a catastrophic hardware or software event.

When you host your remote data backup through Citara, you’ll be sure that system failures won’t slow your business down. We have partnered with best-in-class vendors who specialize in quality vaulting services. Citara offers two levels of service, depending on your company’s needs:

  • Comprehensive protection with flexible retention and local backup copy
  • Basic protection with limited retention

Maybe you’re already working with a vendor—or have a vendor in mind—and would like an objective evaluation of the service you’re getting. We can provide an objective IT consultation to ensure that your Internet vaulting service is right for your company.

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Let Your IT Department Take Care of Your System Maintenance and Administration

Your IT investment is like a new car. It needs regular maintenance to keep it running at top efficiency and to prevent a catastrophic failure. With Citara’s managed services program, you can be sure that we will:

  • Update Your Systems the Right Way

    At Citara, we know when it makes sense to enable automated system updates and when it doesn’t. For example, most end-user components, such as desktops and laptops, can be updated automatically. Some server updates, however, are more involved and may require manual updates.

    You can trust Citara Systems to know what updates you need, when you need them, and the most efficient way to get it done. And we’ll maintain a schedule—complete with proper documentation—of all routine maintenance, so you’ll know exactly what was done when.

  • Provide Quality Systems Administration

    It’s important to find a network administrator that you can trust. After all, your network administrator must understand all your systems, maintain documentation, be responsible for many day-to-day operations and make sure that all users have the appropriate level of access they need to perform their jobs.

    As experienced network administrators, we handle all these things—and more—for many of our clients. It’s just one of the many reasons they’ve chosen us to be their IT department. 

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Contact us today to learn more about our managed services.